need help?
Before you shoot us an email, take a look at our FAQs for quick answers to your inquiries.
Frequently Asked Questions
shipping
Have an account?
Great! Login and head over to your Kampy Designs account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
Still can't find it?
email us at support@kampydesigns.com
We currently only ship to Canada & the United States.
CANADA
- 1-3 days to pack & process your order.
- Standard tracked shipping (3 - 9 business days). *depending on province
- Free when you spend $40 or more.
- Express shipping (1-2 business days) *upgrade at checkout.
UNITED STATES
- 1-3 days to pack & process your order.
- Standard tracked shipping (4 - 8 business days).
- Free when you spend $35 or more.
- Express shipping (2-3 business days) *upgrade at checkout.
Order
If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
If you need to change the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
Refunds & Returns
Return Policy
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US and Canada. Shipping fees are non-refundable. Please note that a return shipping fee of $15 is charged for returns shipped from Canada and $5 for USA. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
- Items must be in their original condition without signs of wear or damage
- Items returned by mail must be in all original packaging (tags, box, and pouch included)
- No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
START YOUR RETURN HERE:
Please email us at: support@kampydesigns.com and include the following:
1. Order number
2. Items you want to return
Products Info
All our jewelry is nickel-free making it safe for sensitive skin. That being said, skin sensitivity may come from other materials such as, copper and brass. If you are allergic to those materials, please follow our jewelry materials guide to make informed decisions on your jewelry purchases with us.
1. Avoid perfume and sanitizer.
2. When not worn, store in its original Kampy Designs pouch to protect from friction and dirt.
3. Regularly clean with a soft microfiber cloth.
The materials used in Kampy Designs jewelry consists of stainless steel or sterling silver which will never turn your skin green.