need help?
Before you shoot us an email, take a look at our FAQs for quick answers to your inquiries.
Frequently Asked Questions
shipping
Have an account?
Great! Login and head over to your Kampy Designs account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
Still can't find it?
email us at support@kampydesigns.com
International shipping is coming soon!
Right now we ship across Canada & the U.S.
It depends on the type of item you’re ordering:
Ready-to-Ship Pieces:
These items are already in our studio and take 1–3 business days to process before shipping.
Moissanite / Made-to-Order Pieces:
These pieces are handcrafted by our jeweller and require 2–3 weeks for production before they are dispatched.
Estimated Delivery:
🇨🇦 Canada: 4–8 business days (standard shipping)
🇺🇸 United States: 6–12 business days (standard shipping)
For full details, please read our shipping policy.
Order
If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
If you need to change the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
Yes! You can add a personalized message at checkout. All Kampy orders arrive in premium packaging, ready for gifting.
Returns
Please read our refund policy to determine your return eligibility.
Start your return here.
We offer a 7-day window for size exchanges. Simply send the original ring back unworn and in its packaging, and we’ll ship the replacement once received.
(Customers cover return shipping.)
Jewelry Info
All Kampy jewelry are nickel-free making it completely safe for sensitive skin.
Yes — all moissanite rings and premium pieces are made to order and handcrafted by our trusted jeweller.
Production takes 2–3 weeks, ensuring a flawless fit and exceptional finish.
Our pieces are designed to be lived in, not kept in a box. Each style is crafted with a thick layer of 14k gold over sterling silver, giving you long-lasting shine and durability. While all fine metals naturally age over time, with basic care and everyday mindfulness, your Kampy pieces will stay beautiful for years to come.
The materials used in Kampy Designs jewelry consists of stainless steel or sterling silver which can never turn your skin green.
• Store in a dry place
• Avoid direct contact with perfumes, lotions & chemicals
• Clean with a soft polishing cloth
• Keep pieces separate to avoid scratching
All our stones are of the highest quality you can get: VVS1, D color, Excellent cut.
Our stones are selected for their brilliance, fire, and cut quality, and each piece is handcrafted in small batches for premium attention to detail.