need help?
Frequently Asked Questions
shipping
Yes — we currently ship to the following countries:
🇨🇦 Canada
🇺🇸 United States
More countries coming soon.
Have an account?
Great! Login and head over to your Kampy Designs account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
Still can't find it?
email us at support@kampydesigns.com
Your package may be moving through customs.
Tracking can pause during this step and update again once it’s released. Don’t worry — this does not mean your package is lost.
Made-to-order pieaces require at least 21 days for our studio to make before your order ships.
Once dispatched, delivery times are:
- Canada: 3-8 business days
- United States: 8-12 business days
All orders are shipped with tracking. Duties are covered by us so no surprise fees at the door!
For full details, please read our shipping policy.
Order
If you need to make any changes to your order, including cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
If you need to change the shipping address, please reach out within 24 hours of placing the order.
Kindly note that we work hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
email us at support@kampydesigns.com with your order number.
Yes! You can add a personalized message at checkout. All Kampy orders arrive in premium packaging, ready for gifting.
Returns
Yes — we accept returns within 30 days of delivery for store credit only. Please review our Returns Policy for eligibility details.
Yes. All Kampy jewelry includes a 90-day warranty against manufacturing defects.
Please read our refund policy to determine your return eligibility.
Start your return here.
Jewelry Info
Our pieces are plated to fine-jewelry standards and designed to be worn and cherished for a lifetime.
We focus on the integrity of the materials, the quality of the finish, and how each piece wears over time — not just technical measurements.
With proper care, our jewelry is made to last and is backed by our warranty.
All Kampy jewelry are nickel-free making it completely safe for sensitive skin.
Yes — all pieces in our shop are made to order and handcrafted by our trusted jeweller.
Production takes 21 days, ensuring a flawless fit and exceptional finish.
Our pieces are designed to be lived in, not kept in a box. Each style is crafted with a thick layer of 14k gold over sterling silver, giving you long-lasting shine and durability.
While all fine metals naturally age over time, with basic care and everyday mindfulness, your Kampy pieces will stay beautiful for years to come.
The materials used in Kampy Designs jewelry consists of 925 sterling silver which can never turn your skin green.
• Wear it frequently or store in a dry place
• Avoid direct contact with perfumes, lotions & chemicals
• Clean with a soft polishing cloth
• Keep pieces separate to avoid scratching
All our stones are of the highest quality you can get: VVS1, D color, Excellent cut.
Our stones are selected for their brilliance, fire, and cut quality, and each piece is handcrafted in small batches for premium attention to detail.
